Custom t-shirt printing : Call 514 286 2446 Mon-Sun 10am-7pm EST

Where can I find washing/apparel care instructions?

To ensure the longevity of your printed garment be sure to follow our washing instructions.

What type of files can I upload?

We accept EPS, AI, GIF, JPG, and PNG formats. Be sure to upload a high resolution version! For best results, upload PNG files with transparent Backround.

There's a white box around my design! What should I do?

 Don't worry! This is a preview problem, you probably uploaded a JPEG with no transparency. We erase all white backrounds free of charge, and even touch up your designs! So place your order and we'll take care of the rest.

Will my design look exactly like it does on my computer screen?

Getting an accurate representation of your design printed onto your Wordans T-shirt relies on several factors.

They are:

• Firstly, for optimal results and to ensure a faithful reproduction when printed, we suggest you use high resolution images. Ask us if your image quality is accurate if you have any doubts

• As for colours in your design- we can't guarantee exact color matching because we must convert colors to CMYK. This means that the exact colour of red you used in your artwork may not turn out be the same red in your final print if in RGB. You may send us specific CMYK colour codes which we will use to set the colours in your design; however, due to the nature of our printing process, we don't guarantee against minor colour inaccuracies. We will, however, guarantee that we'll make every effort to render your colours faithfully on the garment of choice. In any case your red won't come out pink so don't worry!

What quality can I expect from my printed T-shirt?

We only use clothing made from trusted brands such as Gildan, Bella and American Apparel, guaranteeing the highest quality in terms of durablity and washibilty. For a complete list of products you can choose from, visit www.sanmarcanada.com.

Print quality is industry leading, using Kornit's direct to garment digital printing for all our digital orders. That means no heat press products which peel off or fade away after wash like many competitors! Kornit is the leading brand in digital prinitng and the ONLY solution for optimal digital printing. We are proud to be one of the select few owners of Kornit in North America, guaranteeing the best qualtity printing in the custom t-shirt industry.

You won't be wearing a thick heavy vinyl-coated t-shirt that will have you panting like a dog on a hot summer day! Wordans custom t-shirts are perfect for any occasion, be it for events, resell, fashion or great gifts!

Why are all your shirts priced differently?

Wordans T-shirts are priced according to:

How can I choose to pay for my order?

We accept all major credit cards and Paypal. Do not send us an e-check by Paypal, this takes longer to validate (4-5 buisness days).

How secure is my personal information?

Wordans uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run datacenter.

Can I cancel my order?

You can cancel your order anytime before we've actually processed athe order (normally within 1 buisness day). Your money will be refunded to your account.,Just send us an e-mail or give us a call asap! Unless the order is cancelled for reasons that are beyond your control, a 4% transaction fee will be retained from your purchase.

What if I don't like my t-shirt once I get it?

Promise:

* If we make a mistake, we will send you a replacement or refund your money.

* If you make a mistake with your order, call us and we will see what we can reasonably do to help you get the shirt you want.

Visit our Shipping and returns page for more information

Can I check the status of my order?

Any information you wish to receive about the state of your order is available in your "My Wordans" page. Alternatively, you can give us a ring at 1-514-286-2446.

How do I receive my Designer or Affiliate Commisions?

We pay out all designer and shop commissions within 48 hours by PayPal. It's completely hassle-free and you can request to receive your funds anytime. Visit your earnings page to request a payment.

Are government taxes deducted from my commissions?

We do not deduct any taxes from your commissions. The money in your Wordans account is exactly the sum you'll receive in your bank account.

What are my rights as a Wordans Designer?

We've made sure to develop a fair and transparent program so that you feel absolutely comfortable with being a part of the Wordans Designer Community.

Who owns the copyrights to the designs I submit?

You retain all rights over every design you submit to us, be it in in your designer boutique or the Wordans Boutique. You have the option to re-use, take down, or sell your work anywhere you see fit. It's your creation after all. We just want to give you the tools to sell your work on our website. The only thing we ask is that we have a limited exclusive engagement to re-produce your designs through Wordans. This means that for as long as you choose to make your designs available through Wordans, they cannot be printed by any other online custom t-shirt printing site.

How do I make a profit off my designs?

Sell your wares as you see fit. Choose your own profit margins, create your own incentives and discounts, and personalize your boutique any way you like. Wordans gives you everything you need to get your brand out to the masses. Earn profit off every design printed and sold through Wordans.

1- From designs sold on Wordans.com

2 - From products sold in your online shop

3 - From any design sold in your flash shop

Questions?

We have an awesome team of Wordans professionals ready to answer any and every question you throw our way. We're here to help you be your own brand after all!

Send us your comments or concerns to contact@wordans.com or call us at 514-286-2446