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FAQ

order issues
Where is my order?
Can I ADD or CHANGE items?
Can I cancel the order?
What does “Pending” mean?
What does “Processing” mean?
What does “Partially Shipped” mean?
What does "Cancelled" mean?
What do I do with my damaged item?
Why did I not receive a confirmation email for my order?
delivery
When will I receive my order?
Where is your warehouse located?
Where are you located?
Can I pick up my order?
payments/ promos/ coupons
What is a coupon code?
What promotions do you have right now?
technical
How do I contact you?
Do I need to create an account to shop with you?
Do you have a paper catalog you can send?
How do I subscribe to the Newsletter?
products / stocks / quotes
Can I get a quote of printed garments?
Can I get a quote?
The items that I'm looking for are out stock. When will they be available again?
What's your size chart tolerance?
returns/ refunds
How do I get a refund/return?

Q:
Can I cancel the order?

If you realize that you made a mistake and ordered either the wrong size, color or style, you can cancel if you let us know within 2 hours of placing the order.

We will then provide you with a coupon code for the exact same value, which you can use to purchase the items you really wanted here

Please try to contact us at customerservice@wordans.com as soon as possible, and we will do our absolute best to cancel the order and provide you with the coupon code.

But hurry up! We are working hard to get your order out as soon as possible!