FAQ

order issues

Can I ADD or CHANGE items?

Can I cancel the order?

What does “Pending” mean?

What does “Processing” mean?

What does “Partially Shipped” mean?

What does "Cancelled" mean?

What do I do with my damaged item?

Why did I not receive a confirmation email for my order?

delivery

When will I receive my order?

Where is your warehouse located?

Where are you located?

Can I pick up my order?

payments/ promos/ coupons

What is a coupon code?

What promotions do you have right now?

technical

How do I contact you?

Do I need to create an account to shop with you?

Do you have a paper catalog you can send?

How do I subscribe to the Newsletter?

products / stocks / quotes

Can I get a quote of printed garments?

Can I get a quote?

The items that I'm looking for are out stock. When will they be available again?

What's your size chart tolerance?

returns/ refunds

How do I get a refund/return?

The answers provided in this FAQ section are intended for general informational purposes only. In the case of any inconsistencies or discrepancies between the content in this FAQ and our Terms and Conditions, the Terms and Conditions will prevail. For more detailed and legally binding provisions, please refer to our Terms and Conditions.