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FAQ

order issues
Where is my order?
Can I ADD or CHANGE items?
Can I cancel the order?
What does “Pending” mean?
What does “Processing” mean?
What does “Partially Shipped” mean?
What does "Cancelled" mean?
What do I do with my damaged item?
Why did I not receive a confirmation email for my order?
delivery
When will I receive my order?
Where is your warehouse located?
Where are you located?
Can I pick up my order?
payments/ promos/ coupons
What is a coupon code?
What promotions do you have right now?
technical
How do I contact you?
Do I need to create an account to shop with you?
Do you have a paper catalog you can send?
How do I subscribe to the Newsletter?
products / stocks / quotes
Can I get a quote of printed garments?
Can I get a quote?
The items that I'm looking for are out stock. When will they be available again?
What's your size chart tolerance?
returns/ refunds
How do I get a refund/return?

Q:
Where is my order?

You can track your order at any time. When your order is confirmed you will receive a confirmation order id by email and when it's being shipped you will receive a tracking number which you can use to follow your items all the way at our carriers website.

Please click here and enter your order id and email address to follow up on your order.
 

We work with the best carriers to provide you with the most efficient and fastest shipping service. Please note, the tracking number may take a while to be validated, you can see the shipping information here

If you don’t find this information in your inbox please check your spam/junk folder.