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FAQ

order issues
Where is my order?
Can I ADD or CHANGE items?
Can I cancel the order?
What does “Pending” mean?
What does “Processing” mean?
What does “Partially Shipped” mean?
What does "Cancelled" mean?
What do I do with my damaged item?
Why did I not receive a confirmation email for my order?
delivery
When will I receive my order?
Where is your warehouse located?
Where are you located?
Can I pick up my order?
payments/ promos/ coupons
What is a coupon code?
What promotions do you have right now?
technical
How do I contact you?
Do I need to create an account to shop with you?
Do you have a paper catalog you can send?
How do I subscribe to the Newsletter?
products / stocks / quotes
Can I get a quote of printed garments?
Can I get a quote?
The items that I'm looking for are out stock. When will they be available again?
What's your size chart tolerance?
returns/ refunds
How do I get a refund/return?

Q:
The items that I'm looking for are out stock. When will they be available again?

Our stock is updated live on our website every thirty minutes.

As the items come back in stock, the information will be updated accordingly.

You can also subscribe to a specific item, color and size by clicking on the exclamation mark showing when an item is momentarily out of stock and you will get a notification email the second it comes back in!

Back order items are always automatically re ordered so it is a matter of a couple of days before your requested models come back in stock and you place your order online on our amazing catalog!