The answers provided in this FAQ section are intended for general informational purposes only. In the case of any inconsistencies or discrepancies between the content in this FAQ and our Terms and Conditions, the Terms and Conditions will prevail. For more detailed and legally binding provisions, please refer to our Terms and Conditions.
The items that I'm looking for are out stock. When will they be available again?
Our stock is updated live on our website every thirty minutes.
As the items come back in stock, the information will be updated accordingly.
You can also subscribe to a specific item, color and size by clicking on the exclamation mark showing when an item is momentarily out of stock and you will get a notification email the second it comes back in!
Back order items are always automatically re ordered so it is a matter of a couple of days before your requested models come back in stock and you place your order online on our amazing catalog!
How do I get a refund/return?
Standard returns
If you have received your order and a Product is not to your liking you have 30 days to claim your return. Please send an email to our support team at customerservice@wordans.com with the subject “Return” and provide the information listed below.
More information will be found in the return policy.
Warranty and Defective Products
If you received your order and discover an item is damaged, defective, or otherwise incorrect please contact us as soon as possible so we can solve this issue. After receiving a defective package, you have 72 hours to file a claim and provide all the necessary information by sending an email to our support team at customerservice@wordans.com with the subject “Damaged” and provide the information below.
What information do I have to provide?
When making a claim it is important you provide us with the necessary information to help you return your product. Please provide the following information in your email when contacting us at customerservice@wordans.com.
A photo of the complete packing slip listing the items delivered.
A photo of the outer packaging.
A photo of the open box where the protection can be seen.
A photo of the damage or defect on the product.
A photo of the entire product.
The reference number of the product(s) you would like to return and reason for return.
What's your size chart tolerance?
Size Tolerance : ±1/1½ inch / or 2.50/3 cm in length and width
Shrinkage Tolerance : 5% on length & width, as per international standards